It’s one of a number of extra services that Icom provides that delivers the finishing touch to any telephony system, providing a bespoke service based on our decades long belief that one size doesn’t fit all.
Call recording and call logging are useful additions to any telephone system helping for the smooth running and operation of many a business – providing added re-assurance, improving processes and training staff.
Call recording carries a number of benefits from resolving disputes and ensuring FSA and DSS compliance to training for staff working in telesales or a customer service environment. Icom use the latest web based technologies, using software packed with innovative features allowing users to search, record, play and archive telephone calls.
Having the right reporting solution allows our customers to get the best from their investment in staff and telecoms. Icom’s advanced logging products show how effectively staff deal with customers and provides the information they need to improve and refine the process.
A clear, natural and professional voice is always essential when you have customers on hold.
It’s a great opportunity to let your clients know about what services you offer, how and when they can contact you or just to reassure them they won’t be on hold for long. At icom, we an offer:
- Bespoke music and information
- A wide selection of royalty-free music to suit all business types
- Advice on script writing
- High quality recording and production
- Delivery in .wav format for higher quality sound on your phone system
- Discounts for on-going recording updates.