Icom’s ethos from the start has been providing our customers with the right products and the right advice at the right time.

Our approach is based on our knowledge of all our products and our understanding of the needs, demands and constraints of  private business and public-sector organisations. When we do a job, for us it’s not about doing anything as a short-term fix but always going the extra mile to help companies and organisations to reduce time, costs and increase efficiency.

In terms of a fire alarm, that could include added measures to increase safety; a phone system – simple solutions to make the working day run more smoothly; or steps to futureproof CCTV and access systems. Looking ahead is part of our USP, putting the work in now to deliver for clients as and when they’re ready or budgets allow.

Service and maintenance

Whether it’s installing cabling, providing hosted telephony or the latest fire and security systems Icom can design, install, project management and maintain. You tell us how little or how much support you need and then just leave the rest to us.

Icom only use industry recognised products that combined with our stringent installation practices deliver not only what the customer requires, but solutions that exceed expectations. We offer bespoke maintenance packages for all our projects – preventative and reactive – which are built to be versatile, response and able to  resolve any issue quickly and efficiently.

Packages are tailored to meet each client’s specific requirements with a number of options to select from, including one or more of the following:

  • Preplanned service visits
  • Contracted service level agreements
  • Time and materials
Dedicated customer support

We provide a 24/7/365 support operation that uses in-house and field engineers with the addition of specialist technical advisers. Our own Client Support Team follows ISO procedures to ensure a consistent and professional response.

Project Management

By applying PRINCE2 methodologies, we can ensure that your site-specific requirements are met with our fully qualified engineers and project managers ensuring the optimum and most efficient installation for clients.

Site installation

Our in-house team ensures each and every installation is as smooth as possible by offering out-of-hours working and remote configuration, where appropriate or necessary.

On-going support

We supply continuous engineering and technical support by using the latest software, test equipment and innovative technologies, such as remote access diagnosis and configuration.

Get the full picture

Icom are the go to company for all areas of communication – from a single data point to bespoke solutions for telephony and data services, fire and security systems across the UK.  Keeping businesses connected is what we do best.

Don’t just take our word for it. Read more about what we have delivered for customers – big and small – in our news and case studies sections.

Testimonials

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