Phone Maintenance and Support

Avaya Nortel Avaya Avaya Avaya
  • Avaya, Nortel & Mitel Phone System Maintenance

​Our Analysts and Technicians are trained and equipped to provide support on a national, regional, or local basis.  This is underpinned by our service centre providing telephone support and remote system diagnostics. Currently servicing a vast array of industries of all sizes, we understand the variety of specific needs, and therefore tailor service agreements to match individual business requirements.


  • Dedicated Customer Support

We provide a 24/7/365 support operation that uses in-house and field engineers with the addition of specialist technical advisers. Our own Client Support Team follows ISO procedures to ensure a consistent and professional response, seeking to understand the issues and execute the most appropriate solution. This information is available for review with our management team and our clients to ensure that moving forward; customers are consistently receiving the very best service we can provide.


  • Pre Sales Process

During our pre-sales process we identify and document client requirements and demonstrate how our systems can benefit your business to give you that competitive edge.


  • Project Management

By applying PRINCE2 methodologies, we can ensure that your site-specific requirements are met.


We provide technical design, manage site safety resources and work to agreed methods. Our fully qualified engineers and project managers produce plans and work schedules to ensure the optimum and most efficient installation for our clients.


  • Site Installation

Our in-house team ensures the installation is as smooth as possible by offering out-of-hours working and remote configuration, where necessary.


  • On-going Support

Post-installation, we supply continuous engineering and technical support by using the latest software, test equipment and innovative technologies, such as remote access diagnosis and configuration.




With the Nortel Meridian and Norstar range now discontinued, Icom continues to maintain the portfolio to a high standard, carrying out upgrades for customers throughout the UK.


Icom has been selling, installing and maintaining the entire BT Meridian Norstar and Nortel BCM telephone system range for over 20 years. Our BT trained system engineers have a wealth of experience and knowledge across the whole range of Meridian Norstar and Nortel systems.


The Nortel telephone system family comprises of the following systems: the Compact 616, Compact Plus, Modular Plus and Business Communications Manager (BCM). Two of the key benefits of the Meridian Norstar and BCM range is that they all utilise the same digital handset range and that they have an almost identical set of features. Each Norstar and BCM system has a different capacity of extensions and lines which can be tailored to the size of your business now and as it grows.


Existing Nortel customers can migrate to Avaya IP Office and retain a key part of their initial investment - the phones. This allows exiting customers to upgrade to a feature rich, up to date, communication platform that will continue to grow with their business.


Avaya IP Office 500 supports the following range of Nortel phones:


  • IP phones: 1120E, 1140E, 1220, 1230, and the 12 key Expansion Module
  • Digital phones (T series): T7000, T7100, T7208, T7316, T7316e and the T24 Expansion Module
  • Digital phones (M series): M7000, M7100, M7208, M7310, M7324
  • Digital Mobility 1.8 gHz : 4135, 4145, 4145EX, 4136, 4146, 4146EX


Avaya IP Office 500 is the only solution that provides such a compelling migration proposition for existing Nortel users. 


In July 2009 Avaya, a global leader in business communications systems, acquired Nortel Enterprise Solutions (NES). The addition of NES further enhances Avaya's strategic position in providing business communications solutions and services for enterprise customers. The acquisition gives the company added scale, resources and expertise to deliver a portfolio of solutions and services around the globe.