Hosted Telephony

We offer a Hosted Telephony solution that is a fully featured PABX replacement service, where the customer rents the required seats and services on a monthly basis.

 

This combines a compelling economic model enterprise feature for businesses of any size, without the usual capital expenditure costs associated with owning technology assets.

 

All services are delivered over any IP connection, including ADSL, Leased Lines and Wireless with no call processing on the customer site – everything is hosted in the redundant Hosted IP core. This provides the customer with a market leading Unified Communications solution at a fraction of the capital expenditure of a PABX equivalent.

 

All IP handsets are pre-configured with the user DDI, services and group membership ready to be connected to the voice LAN. This greatly simplifies initial deployment and on-going support.

 

The key customer advantage is that the system offers real business benefits over tradition on-site PABX solutions, along with being easier to manage and more cost-effective in terms of both CAPEX or OPEX.

 

Key functionality:

  • Full PABX functionality
  • One Number
  • Hosted Call Logging
  • Hosted Call Recording
  • Home Worker Support
  • International and UK Geographic DDI
  • 07,08,09 Numbers and UK Number Porting
  • Hunt Group, Auto Attendant and Call Routing
  • Reception Console and Instant Messaging
  • Fixed Mobile Convergence (FMC)
  • Unified Messaging – voicemail and fax delivered to user email Inbox
  • Conference Calling
  • Hot Desking
  • Toll Barring – multiple inbound and outbound barring options
  • Hard and Soft IP extensions, SIP cordless and WiFi clients
  • Sim Ring – ring multiple non-SIP extensions in parallel with your desk phone
  • Shared Call Appearance – Connect multiple IP handsets to the same extension
  • Hosted Call Centre – Comprehensive Agent and Supervisor reporting and applications