By recording calls, customer-facing business are not only protecting themselves and their staff, but future success too – from resolving disputes, ensuring FSA and PCI DSS compliance to staff training in telesales and customer management.
Such software provides a comprehensive ‘extension and line side’ call recording solution, packed with innovative features to search, record, play and archive telephone calls. Use of the latest web technologies also means that it is the most powerful, yet easy to use solution available today.
Having the right reporting solution allows businesses to get the best from their investment in staff and telecoms. Our advanced call logging products reveal how effectively staff deal with customers and provides the information companies need to improve and refine this process.
The reporting capabilities are comprehensive, flexible and easy to use, so we’re confident you will soon see measurable results throughout your business.
The service is fully supported and our dedicated team of field engineers can visit sites to resolve any queries or to help with any software updates or training.