Job Title                                               Technical Helpdesk Administrator

Location:                                             Aylesford, Maidstone

Hours:                                                  Full or Part time, Monday to Friday

Position Date Available:               As soon as possible


Reporting To                                      Compliance Contract Manager


Initial Salary & Benefits                £9 – 10 per hour

Company Pension Scheme

5% Annual Salary Bonus


Job Purpose:

Operational support within the Icom Security Helpdesk in relation to a FM Contract, Security & Fire

Job Description:

The role is a very diverse and reactionary to needs as they arise. Therefore this list is not exhaustive and merely a guideline to some of the more regular tasks.


  • Management of CRM/Database system regarding PPM works & Remedial works (i.e. CASH, Support Desk systems)
  • Scheduling responsibilities for direct & sub-contractor staff
  • Internal management of materials & equipment required for ongoing works
  • Liaison with stores to confirm receipt of ordered materials & equipment within the times specified by the supplier & or Project Manager.
  • Conformation of completed works in the form of returned work instructions both paper & electronic.
  • Compilation of performance reports based on the FM database system
  • Administration of invoices both outgoing & incoming within the department


  • Previous experience within fire, security & electrical services would be a positive advantage
  • Experience of administrative and clerical procedures would be an advantage
  • Attention to detail
  • Strong IT skills
  • Methodical and logical thinking, able to carry out day to day tasks with little supervision
  • Deadline conscious
  • Confident and outgoing with a good telephone manner
  • Reliable and able to work on own initiative
  • Able to communicate at all levels
  • Ability to identify problems and provide solutions.

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