The client and their brief – Switching to hosted telephony

Sibley Pares LLP is an independent firm of Chartered Surveyors and Estate Agents based in Maidstone, and operating throughout Kent and the South East. Their team offers a full range of estate agency services including sales, lettings, acquisitions and management. They asked Icom to update the customer’s existing telephony system in order to install our hosted telephony system.

The Icom approach

In order to install this new solution, our team had to remove their existing Panasonic PBX system, as well as replace their 34 telephones with new handsets.

The transition from the old system to the new one was smooth and trouble free.

Sibley Pares has been a valued customer for over a decade. Throughout this time, Icom has taken into account the company’s growth and their telephony needs every time they needed a system upgrade.

Being able to bring them up to date with the latest technology and enhancing their user experience is very satisfying.

The results and added benefits of hosted telephony

The firm is completely satisfied with their new Hosted Telephony system and are now planning to update their telephony systems in their other branches. Icom is already scheduling the same change out for one of their other locations in Kent.

As a hosted customer, Sibley Pares now benefits from:

• Free calls,
• No PBX phone system (private phone network),
• Reduced hardware and no hardware maintenance,
• No ISDN lines into the building,
• No re-patching of sockets when their staff moves in the office.

 

Read more about Icom’s Telephony service.