Updating the customer telephony system for independent firm of Chartered Surveyors and Estate Agents, Sibley Pares.
Sibley Pares Residential and Sibley Pares Chartered Surveyors are the trading names of Sibley Pares LLP, an independent firm of Chartered Surveyors and Estate Agents based in Maidstone, operating throughout Kent and the South East.
The team offer a full range of estate agency services including sales, lettings, acquisitions and management.
Icom was commissioned to update the customers existing telephony system by installing Icom Hosted and de-installing the existing Panasonic PBX.
Customer requirements’ were to change out the existing Panasonic telephone system with 34 Telephones and replace with new handsets.
The transition was smooth and trouble free with no issues.
Sibley Pares have been a valued customer for over a decade and Icom has worked alongside them to upgrade and maintain their systems during this time, taking into account their growth and changes.
To be able to bring them up to date with the most efficient and modern technology and to enhance their user experience is very satisfying.
As a hosted customer, Sibley Pares benefit from:
- No PBX phone system
- Reduced hardware
- No hardware maintenance
- No ISDN lines into the building
- Free calls
- No re-patching of sockets when there are staff moves within the office
Sibley Pares is very satisfied with the smooth transition and added benefits of Hosted and are planning to change out more of their sites. We are already scheduling the same change out for another one of their branches in Kent.
For more information about Icom’s Hosted product click here.